Refund policy

Returns

To start a return, click here.

We accept returns for orders in the United States within 30 days of delivery. To be eligible for a return, the item must be in resellable condition: clean and undamaged. Proof of purchase (such as your order number) must be provided.

The customer is responsible for both the original shipping fee a well as the return shipping fee. Once we receive and inspect the item, we will issue a refund to the original payment method within 5 to 10 business days. If the item is not in resellable condition, we may issue a partial refund or decline the return.

Damages and issues
Please inspect your order upon receipt and contact us at hello@thecozyclip.com immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In the event that an item is damaged, we will issue a refund or replacement. The customer must provide photo proof of the damage.

International Orders

All non-USA orders are covered by insurance when your parcel is lost, stolen, or damaged during transit only.

Coverage is subject to the terms of our shipping insurance provider, XCover:
https://www.xcover.com/en/pds/passport_shipping_protection

All non-USA orders are final sale. Returns, exchanges, or refunds are not accepted.

However, if you:

1. Received the wrong item
2. Have an item missing from your order
3. Receive a product damaged to the extent that it cannot be used as intended

We may issue a refund for the product price only, provided that all information is accurate. In these situations, please contact us within 30 days of delivery with your order number and clear photos. Original shipping costs are non-refundable.

Thank you for your support!